The Capture Diagnostics to USB utility captures FLOware software system data, configuration, and operating logs to a USB device.

Capture Diagnostics to USB is only available if USB utilities are enabled. If USB utilities are disabled, see Data Backup.

A diagnostics archive includes:
  • User Configuration Files,
  • Input/Output Configuration Files,
  • System Libraries, and
  • Custom Logic and Controllers

Additionally, all current database information used by the dispenser is saved:

  • Programs
  • Shapes
  • Materials
  • Material Defaults
  • Heads
  • Classes
  • Needles
  • Vision Patterns
  • Cross References
  • Management Info
  • Notes
  • Fixed Locations
  • Universal Options
  • SubTypesError Log
  • Base Info
  • Base Locations
  • internals

How To Capture Diagnostics to USB

  1. Change the system password to an access right that permits access to Backup.
  2. Insert a USB device into one of the USB ports.

    USB device must be a FAT32 formatted device.

  3. Click UtilitiesBackup UtilitiesCapture Diagnostics to USB.

    No USB Mounted

    If no suitable USB device is located, this message displays:

    ** ERROR: No suitable USB device detected
    ** Mount a WIndows FAT32 formatted USB device and try again
    ENTER to continue...

    Press Enter to exit.


    If a suitable USB device is located, you'll be prompted to perform this operation:

    ** Valid USB Backup Device detected - 21% used
    The percentage shown may vary.

    Create a new System Backup on the USB? (y/n): y

  4. Answer Y and press ENTER.
  5. The process begins.

    2018/09/24 10:46:56 ** beginning - configuration:/appl/etc/config/recovery/sys-dump.cfg
    2018/09/24 10:46:56 job logger opened:/dos/c/GPD-FLOware/SystemDumps/[dispenser name]/[dispenser name]_[date-time stamp]_SysDump.log
    2018/09/24 10:46:56 dbase engine running - ok
    2018/09/24 10:46:56 preparing target repository: /dos/c/GPD-FLOware/SystemDumps/[dispenser name]
    2018/09/24 10:46:56 beginning database backup
    (205924 of 205924 pages, 100% complete)
    (2 of 2 pages, 100% complete)
    Transaction log truncated
    Dtabase backup completed
    2018/09/24 10:47:23 completed database backup
    2018/09/24 10:47:23 generating file manifest
    2018/09/24 10:47:23 file manifest created - 1446 entries
    2018/09/24 10:47:23 generating archive - please wait...
    2018/09/24 10:48:35 archive created elapsed:71.9 size:176062645
    2018/09/24 10:48:35 system dump created
    Remove ALL USB storage devices now.
    Remove ALL USB storage devices now.
    [dispenser name] is normally the serial number of the dispenser.
    [date-time stamp] is a reference to the date and time the utility started.

A backup of the FLOware software database is created.  All relevant files are copied into a ZIP file on the USB device.  When the process is complete, you'll be prompted to remove the USB device.

Results of Capture

USB Content

When creating the ZIP archive, the following directory structure is created:


where {SystemName} is the actual name of the dispenser (the serial number of the dispenser is typically used).

In the Windows Explorer, this directory structure looks like this:

Path to folder containing System Diagnostics archives
ZIP archive machine name
ZIP archive date stamp

Example ZIP Content